Metrics are a Tool, not a Substitute for Leadership

Metrics are a Tool, not a Substitute for Leadership

LOVIS – February 12, 2015

As with all information, metrics should be helpful co-pilots, not the drivers. People fit beyond just a number, and while the help leaders get from measurable things is very good, especially in the current era of Big Data analysis, the focus must be in another place.


metrics-are-a-tool-not-a-substitute-for-leadership

As with all information, metrics should be helpful co-pilots, not the drivers. People fit beyond just a number, and while the help leaders get from measurable things is very good, especially in the current era of Big Data analysis, the focus must be in another place.

Leadership should not be about metrics, it should be about people. When leaders rely solely on numbers, they can become detached from reality and therefore, from their teams. Metrics are an interpretation of some results, but they are not a substitute for human relationships and the true potential that human beings can achieve.

True greatness comes from such traits as creativity, empathy and sensibility applied to solutions and processes. That is the way in which true potential shows. Yes, the metrics offer a measure of the results those human traits can achieve, but leaders should trust their managers and delegate, as well as pushing together with the team by setting the example.

While metrics help in watching the big picture, it is in each collaborator that transformation resides for any organisation that expects to improve their performance in every single aspect.