Customer Experience

3 Small-Business Practices that Make a Big Difference

3 Small-Business Practices that Make a Big Difference

With today’s available tools, paying attention to details has never been easier. Even if your business is stable enough to deal with all kind of situations, sometimes the small things are left aside. Bringing back the basics can go a long way:

How to Turn your Customer’s Narcissism into Loyalty?

How to Turn your Customer’s Narcissism into Loyalty?

Your customers are the centre of their own universe, and they expect to become the centre of yours. How can you use this in your favour? Today’s customers want to be the centre of the universe, and not just theirs, but yours as well. For the customers, you only exist as long as they interact with you. Dispiriting as it may sound, this is reality. However, this is also a huge opportunity to obtain their loyalty.

How to go from simple transactions to meaningful relationships

How to go from simple transactions to meaningful relationships

A study revealed that 65% of customers would cut ties with a brand over a poor customer brand-relationship. It is important to offer your clients a fresh and satisfying experience.

5 Tips to Reboot Your Corporate Culture

5 Tips to Reboot Your Corporate Culture

What happens when your customers don’t feel included in your corporate culture? Well, this may be a great opportunity to reboot it.