Those who extol the victory of Mexico's football team are forgetting the "Fair Play". When the game is not clean, the competition is not fair and therefore the victory is not honorable.
Technologies are naturally disruptive: they modify the status quo. The case of Taxis vs. Uber makes me to remember Napster; no matter the Record Companies gained the legal battle they couldn’t prevail.
“YES, I can help you” is something all customers are looking for in a brand. We all know all those stories of “this is the wrong department”, “no, I can’t help you”, and so on. “YES, I can help you” is something all customers are looking for in a brand; a service culture of “Yes” is a powerful tool for any business. How can you make it yours?
"Devil you know is better than good to know " and "All past time was better ", are some of the daily sayings that indicate that change could be bad or that we are destined to fail. But, is this true?
What is your first thought every morning upon awakening? Most of us might not remember what our first thought of the morning was, as many of us will complain about more sleeping, the weather or any other matter, but just a few of us will be grateful for a new day. Over the years I have learned that the first thought of every morning can guide the course of our day and sometimes our life. I have also learned that when we achieve what we want or what we call our successes, it is because of our decisions and actions guided by these first early thoughts, better known as beliefs.
Our map of life is made up by habits, attitudes and beliefs that define without a doubt who we are and how we behave; this is how as the time goes by, these beliefs determine many of the actions that we make.